Subject: Trainer Candidate - Bainiek Bhattacharya
From: Bainiek Bhattacharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:07:18 -0400

Tech Support
Test

Name

Bainiek
Bhattacharya

E-mail

[email-masked]

Phone Number

(+91) 8777713562

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bangalore

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Infosys BPM LTd

Technical Process
Specialist-L3

39,758

Previous Employer 1

Genpact India Pvt Ltd

Process
Associate

10/10/2020

32,150

Previous Employer 2

Malfocnic Network
Communications

Test & Support Engineer

05/01/2018

25000

If Selected, how much time do you need
to join?

45 days

Please briefly
describe your work experience specifically in training?

KPA
Audits, Quality Audits, Weekly PKT, Shecduling Training Sessions for Process and
Product Updates.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Scenarios as such are part of the routine
schedules in the support industry. It demands a complete attention towards the
requirements of the stakeholders. While being associated with Hewlett-Packard,
the client requested for a Lockdown of the updated on the tool as being
scheduled for meetings which was overlapping the site updation. The engineering
team was was located in Costa Rica and the office was shut due to political
disturbences. So we needed to to stop the internal updating process within 2
hours or it's an impact to the client business. This was complete beyind scope
of support. To avoid any impact and downtime, I raised and made the team
immediately communicate with a centralized control department to transfer access
to the source code to another tram from a different location. We,  the team,
went beyond shift scheduled but made sure not to impact the business as per
the demand of the situation.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

The aspects to convert a good service to a great service are
Integrity, Professionalism and Knowledge. To garnish the same:

G - Greetings

R - Rapport Building

E - Energy & Empathetic Listening

A - Asking Right Questions(Probing)

T - Taking complete Ownership

What according to you makes you a
good candidate for this position?

The expirience and exposure
to different organizations with a successful demonstration and
implementation.

On a scale of 1 - 5 please rate your
fluency in spoken English

4