Subject: Tech Support Candidate - Sagar Seth
From: Sagar Seth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 05:03:36 -0400

| | Tech Support Test

Name | Sagar Seth
E-mail | [email-masked]
Phone Number | (011) 22483383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Akshardham
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Grofers | Sr. Executive | NA |
Previous Employer 1 | IO DIGITAL | Sr. Associate | December 2018 |
Previous Employer 2 | SNAPDEAL | Sr. Executive | 2014 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check whether the internet is working or not.

2. I will check if the address of the website is correct or not as there can be some mistake in url address of the website.

3. If above process doesn't resolves the problem, I will check for the date and time. As of these settings are incorrect you will not be able to access few websites. In most of the cases it resolves the problem.

3. If issue still persist, I will check the firewall restrictions if it is allowing me to access these websites or not

These are the few steps that can resolve these access related issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker.
2. Turn on the bluetooth in mobile and search for the particular brand
3. Once found pair it with your mobile.
4. Once paired, you can access your bluetooth speaker via your phone.

What according to you makes you a good candidate for customer service or technical support job?

I have more than 6 years of experience. In these years I have interacted with domestic as well as international clients.

I have interacted with them through emails, chats, calls related to their service related issues, technical issues.

So I have all the skills required for this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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