Subject: Trainer Candidate - Abinash Mishra
From: Abinash Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 04:41:07 -0400

| | Tech Support Test

Name | Abinash Mishra
E-mail | [email-masked]
Phone Number | (+91) 9267914563
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurugram Sector 17

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Manak Waste Management Pvt Ltd | Relationship Executive | currently working | 20,300
Previous Employer 1 | AFV Hospitality Pvt Ltd | Outlet Manager | 02/07/2019 | 12000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | notice period: 30 days
Please briefly describe your work experience specifically in training? | 1 Create and enforce plans that will help meet the needs of customer. ii. Build long-term relationships with clients and customers iii. Work quickly to address and resolve customer issues iv. Notify the sales team of new sales and cross-selling opportunities v. Become familiar with the competition to stay ahead of them vi. Encourage high-sales and good customer service practices vii. Create strategies and work with clients to boost their brand
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

During my work period in my current establishment, we have completed about 15000 exchange pickups in pan India which was a biggest challenge. Because at that time we were working from home and our nation was facing pandemic time.
That 3 to 5 months of dedicated work make us feel proud as we achieve a certain goal for our establishment.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service indicates good customer satisfaction.
great customer service stands for loyalty

What according to you makes you a good candidate for this position? | having experience of more than 2 years in operations as well as customer service, a young and dynamic person. Worked for more than 30 satisfied clients and partners.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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