Subject: Fwd: Tech Support Candidate - PRANSHU PRANSHU
From: Nitin Sobti <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 01:41:12 -0700 (MST)

He has poor communication skills. 

From: "PRANSHU PRANSHU" <[email-masked]> 
To: [email-masked], "Livesalesman" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, [email-masked], [email-masked], "nitin sobti" <[email-masked]> 
Sent: Monday, May 17, 2021 1:32:23 PM 
Subject: Tech Support Candidate - PRANSHU PRANSHU 

	

	
	
			Tech Support Test 
		Name 	PRANSHU PRANSHU 
E-mail 	[email-masked] 
Phone Number 	(110044) 8287014845 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Badarpur border 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Deltadynamixpvt.ltd 	Desktop support 	28 feb 2021 	9k includes travel claim 
Previous Employer 2 	NA 	NA 	NA 	NA 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Restart my Pc/laptop. 
2.Make Sure the Internet Connection Works. so i will check it on Google by typing some random sites. 
3. Check wifi connection is connected to my domain network. 
4.check hardware connection like LAN cable. 
5.Checking if the Website is Down for Everybody or Just Me. 
4.Then call IT person 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	In the Bluetooth menu, you want to make sure that Bluetooth is turned on. Then go to your headphones or earphones and press the Bluetooth pairing button.after this pairing situation the device is connected and ready to use. 
What according to you makes you a good candidate for customer service or technical support job? 	I believe that I am the best candidate for this position because of technic support experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that. 
On a scale of 1 - 5 please rate your fluency in spoken English 	3