Subject: Tech Support Candidate - Lokesh Rathor
From: Lokesh Rathor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 04:39:28 -0400

| | Tech Support Test

Name | Lokesh Rathor
E-mail | [email-masked]
Phone Number | (91) 9680382676
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kota, Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Matlab

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Admin | 10 July 2020 | 18500
Previous Employer 1 | Teleperformance | TSE | 19 Jan 2018 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting steps:

1.I will refresh the page first.
2. I'll enable JavaScript from the setting.
3. I'll enable Cookies.
4. Clear cache and cookies.
5. I'll update the web browser if it's not updated recently.
6. Restart the web browser.
7. Switch web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:

1. I'll go to settings first.
2. Then press the Bluetooth option.
3. Turn on Bluetooth
4. A list of available devices will appear.
If the speaker is not listed, press the button on the speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
5. Select the device (speaker) from available devices.

What according to you makes you a good candidate for customer service or technical support job? | According to my point of view, only simple telephone etiquette can make a good customer service experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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