Subject: Trainer Candidate - Nishant Batra
From: Nishant Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 04:37:34 -0400

| | Tech Support Test

Name | Nishant Batra
E-mail | [email-masked]
Phone Number | (91) 9953427240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad Haryana

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ola foods | Dark kitchen manager | Still working | 33700
Previous Employer 1 | Cinepolis india pvt ltd | Assistant manager operations and training | 10 December 2020 | 24500
Previous Employer 2 | McDonald's India pvt ltd | Second assistant manager | 25 may 2019 | 21800

If Selected, how much time do you need to join? | 1 Month

Please briefly describe your work experience specifically in training?

I have joined McDonald's as a second assistant manager and i used to manage the operational training of the outlet On the basis of CTNA and team size is of 42 crew members and then worked with assistant manager operations and training with cinepolis. Handled the training department of the Cinepolis multiplex site of 680 seating capacity team size is of 18.
Currently working with ola foods as a dark kitchen manager handling the operations of the entire kitchen as well as SOP training of the team. And on the basis of 4P method assesment has been conducted by me for my team

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While handling a team or training of team i faced challenge at the starting of my career with McDonald's but the training path and learning makes me strong on training part as i faced challenge with the people who are not taking interest while follow up session so at that point of time i used to do counseling of that particular crew member ans make him/her aware the reason behind the SOP training and also how it is benificial for him/her and for the organisation

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A great customer service is done when we try to go extra mile for the Customer by doing small gestures
& A good service is done when we only follow our right SOP

What according to you makes you a good candidate for this position? | My prior knowledge and skills as well as my learnings and experiences from past.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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