Subject: Trainer Candidate - Rajat Arora
From: Rajat Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 04:31:01 -0400

| | Tech Support Test

Name | Rajat Arora
E-mail | [email-masked]
Phone Number | (+91) 9654768745
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Team leader | Working | 36500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60 days
Please briefly describe your work experience specifically in training? | Being part of operations, have conducted multiple training sessions on multiple occasions especially for new hires
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Managing team remotely and monitor their work while working from home
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Whenever customer is contended or satisfied with the service received will be considered a good customer service, however when an Expert is able to make excited about the service receive that makes customer send a positive feedback to the product and customer is accepting that he/she will always recommend the product to friends and family because of one interaction with the front line agent.
What according to you makes you a good candidate for this position? | Being in the operations for 6 years plus directly dealing into customer support for product and having an experience in training and team management for many years make me a potential candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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