Subject: Trainer Candidate - Ramakant Yadav
From: Ramakant Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 04:28:27 -0400

| | Tech Support Test

Name | Ramakant Yadav
E-mail | [email-masked]
Phone Number | (+91) 9758093464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wheelseye technology india pvt ltd | Operations executive | 15th april 2021 | 28000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate joiner
Please briefly describe your work experience specifically in training? | Team leading experience of 1 year
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When i was leading a team of 8 field executives at ground level then there is problem occurs that every executive want area allotment near their homes or local area but i have to allot them according to their abilities and company prospective which is good for some but remote location for some employees thats the most difficult task to educate them about company prospective and my prospective these allocation was right and i cant allocate it according to their area

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service mean solve all the queries of customer
But great customer service is that the company should erase all the queries by solving then before any customer face them

What according to you makes you a good candidate for this position? | Well i have almost 2 years of experience working with various teams of operations in a start-up companies and i learn lots of things and lots of unwanted situations which we have to handle anyhow and how to work in these type of situations , we make process of everything is going on in the logistics startup
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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