Subject: Trainer Candidate - Rahul Mishra
From: Rahul Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 04:26:41 -0400

| | Tech Support Test

Name | Rahul Mishra
E-mail | [email-masked]
Phone Number | (+91) 7062433555
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oyo rooms | Operation manager | 21Dec,2020 | 42k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

I am having over 4.8 years of experience. My enriching experience has provided me an edge in the area of Sales & Operations, Business Development, Channel Management, Client Relationship Management, Revenue Expansion, Market Research & Analysis, Vendor Management, Key Account Management, Product Promotion Collaboration & Coordination, Facility Management.

Currently associated with OYO Hotels and Homes Pvt. Ltd. as Operation Manager; I was responsible for Handling Operation team and implementing new system and process design with effective communication. vendor management like onboarding, negotiation etc. Supply addition and inventory onboarding. churn management and problem redressal. Audit and market trends analysis to ripe maximum revenue.

Successfully built and shaped Homestay in leisure cities of India.

I am a confident professional with good analytical, quick decision making, presentation and communication skills. I am efficient at handling operational systems to meet company's set objectives.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | No,I don't have that experience in my life.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If customer satisfied-it is good but if customer come again and again and also refers to another then it is great customer service.
What according to you makes you a good candidate for this position? | My customer relationship management skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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