Subject: Trainer Candidate - Amrita Kaur Amrita
From: Amrita Kaur Amrita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 04:11:45 -0400

Tech Support
Test

Name

Amrita Kaur
Amrita

E-mail

[email-masked]

Phone Number

(99532) 09875

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Divine Group

Assistant Manager CRM

8 sept 2020

40000

Previous Employer 1

Sikka Group

Sr.Executive
CRM

16
sept 2017

20000

Previous Employer 2

Magnum Group

CRM Admin
Executive

6 Feb 2017

19000

If Selected, how much
time do you need to join?

Can join
Immediately

Please briefly describe your work experience
specifically in training?

I have worked in Customer
Relationship deptt in different real estate companies through out my career span
of more than 8 years and got the training of different softwares as per the
company&#039;s requirement.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

While working with the team, Different difficult
situations occurs, but my main motive is always there to get the best output
without demoralising my subordinate. But still there are some situations in
which due to literacy/ technical incapability of subordinate, he/ she fails to
understand the

required working. I dont think or remembered any such most difficult situation
faced by me, because all difficulties can be handled intellectually, calmly and
most of the important with team efforts.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
Customer service is providing the support to customers as per their
requirements, But Great Customer is understanding their requirement and provide
the best option for them. Good Service is handling harsh grievances of customers
calmly without losing our temper, but Great Customer Service is handling them
calmly and understand their situation, with all the efforts to remove the
clients problem with the management approvals.

What according to
you makes you a good candidate for this position?

With a
lot of experience in Customer Service profile, I have a keen to learn new things
and processes which makes me always good in working.

On a scale of 1 - 5
please rate your fluency in spoken English

4