Subject: Trainer Candidate - Rishabh Shukla
From: Rishabh Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 04:07:40 -0400

| | Tech Support Test

Name | Rishabh Shukla
E-mail | [email-masked]
Phone Number | (91) 8802054348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Karol bagh, i can relocate

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDFC FIRST BANK | Associate operations manager | Currently working | 55000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Handling and training team of 20 people for banking loan processing operations
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

I was incharge of a heafty project where requirements were misinterpreted by mid management and hence now i had to convince my team to rework complete project by coming on non working days and stretching beyond hours.

Hardest part was to break this to team and convenience them.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is following your decided SOP and delivering to customer and defined resulting in a happy customer. Whereas a great customer service starts with understanding customer requirements and delivering in order to create a delighted customer.

What according to you makes you a good candidate for this position?

My communication and problem solving skills.
My abilities to understand the scenarios indepth and targeting effectively the root cause makes me a good fit.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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