Subject: Fwd: Tech Support Candidate - Md Sohrab Alam
From: Nitin Sobti <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 17 May 2021 00:56:42 -0700 (MST)

He has poor communication skills. 

From: "Md Sohrab Alam" <[email-masked]> 
To: [email-masked], "Livesalesman" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, [email-masked], [email-masked], "nitin sobti" <[email-masked]> 
Sent: Monday, May 17, 2021 12:50:49 PM 
Subject: Tech Support Candidate - Md Sohrab Alam 

	

	
	
			Tech Support Test 
		Name 	Md Sohrab Alam 
E-mail 	[email-masked] 
Phone Number 	(+91) 8814832469 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
Where do you currently live (area) 	Noida sector-5 , Harola 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	JC Gracomm International 	System Engineer 	30/4/2021 	21000 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	In this situation Internet problem might be there and for that we will follow the following steps, 

We will check IP,Default Gateway, and DNS 
We will check LAN Cable 
We will run tracert command 
We will check the connection with the other device 
We will upgrade driver 
There might be also an issue of Date and time 
That website may be blocked 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Turn on the bluetooth of the user to whom you want to connect 
2.Go to search bar on desktop and search for Bluetooth. 
3.Turn on the Bluetooth 
4.Add a Bluetooth or Device 
5.Bluetooth 
6.Look for your device and Connect/pair. 
What according to you makes you a good candidate for customer service or technical support job? 	Should have good knowledge about all technical issues. 
Should be experienced in installation of all software. 
They will have to be active all the time on mails, chats and on calls. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4