Subject: Trainer Candidate - Pawan Rana
From: Pawan Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 03:55:35 -0400

| | Tech Support Test

Name | Pawan Rana
E-mail | [email-masked]
Phone Number | (91) 8208933852
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Manesar Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Power deal Pvt Ltd | Assistant manager | 17 /03/2020 | 28,000
Previous Employer 1 | Bhavini wheels mahindra | Technical services advisor | 17 /05/ 2019 | 15,000
Previous Employer 2 | Readingtion company | Technical support executive | 2015 | 18,000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Im all ready having experience in Technical support executive... system admin , team controller , software support executive, product management, team support executive
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Overall administration of the company including co-ordination of all departments.

Providing leadership and direction to the all employees of the company.

Ensuring product quality and availability.

Preparing and presenting employee review.

Ensuring proper function of store as per norms including stocking/cleaning.

Assisting the customers as and when required.

Organizing the employees as per production requirements.

Control on security for safe guard of company property, safety from fire risk and health of the workmen.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Businesses and employees who offer good customer service will ensure problems get addressed. Those who provide great customer service will do more than fix what's broken. They will work diligently to make the entire customer experience as positive as possible.

What according to you makes you a good candidate for this position?

Highlight specific traits in your personality or relevant skills that make you the best candidate for the role. ...
Highlight your accomplishments that are relevant to the job. ...
Match your skills to the job requirements/description. ...
Know what you bring to the position and how it helps the company. ...
Confidence is key.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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