Subject: Tech Support Candidate - Dinesh Narayan
From: Dinesh Narayan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 03:51:55 -0400

| | Tech Support Test

Name | Dinesh Narayan
E-mail | [email-masked]
Phone Number | (+91) 9899998522
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adobe | L1 | | 37000
Previous Employer 1 | Alliance tech | L2 | May 2020 | 41000
Previous Employer 2 | Echosoft infocom | L2 | April 2019 | 42000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Many basic problems can be solved simply by restarting your device. Clear cashes and try incognito mode. Make sure the internet connection works. Open the browser. In address bar at the top, type in google.com then enter or return.once this loads make sure you are able to search box, then select google search.if searching doesn't work then there's reason to believe that you are not connected to the internet. Then need to fix internet issues. For eg troubleshot internet internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to the settings of mobile
Tap the bluetooth option
Turn on the bluetooth
A list of available devices will appear
If your speaker is not listed press the button on your speaker that makes it discoverable, it's often a botton with a bluetooth symbol on it.
On your mobile select your speaker brand name list
After your speaker is paired.

What according to you makes you a good candidate for customer service or technical support job?

Agent should have good communication skills.
Able to resolve technical issues
Agent should have a great listener and always oriented towards solving a problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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