Subject: Fwd: Tech Support Candidate - Aditya sinha
From: Nitin Sobti <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: "HR | Livesalesman" <[email-masked]>
Date: Mon, 17 May 2021 00:37:46 -0700 (MST)

1. Aditya has excellent communication skills. 
2. He has complete knowledge of trouble shooting. 
3. Has worked for South East Asia , US etc. 
4. Hard worker , energetic , team player. 
5. Done CCNA, CCNP certification courses. 
6. He can a good candidate for the company. 
7. He has managerial skills as well. 
8. Current salary is 29K in hand and he is excepting between 4.5 to 5.5 Lac. Notice period is 1 month ( Nego). 

From: "Aditya sinha" <[email-masked]> 
To: [email-masked], "Livesalesman" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, [email-masked], [email-masked], "nitin sobti" <[email-masked]> 
Sent: Monday, May 17, 2021 12:07:38 PM 
Subject: Tech Support Candidate - Aditya sinha 

	

	
	
			Tech Support Test 
		Name 	Aditya sinha 
E-mail 	[email-masked] 
Phone Number 	(091) 8588055528 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	New delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teamlease Pvt Ltd. 	RE 		29000 
Previous Employer 1 	Inknowtech india Pvt Ltd. 	L2 Engineer 	23 Jan 2021 	17500 
Previous Employer 2 	Genius Consultant 	RE 	17 Dec 2019 	13500 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First need to check other website if other websites is opening than will have to check the services of www.ndtv.com. 

Also if firewall in connected to our network than need to check firewall policy. 

If other websites also not working than I will go through first hardware checking than I will move for ISP for such types of issue. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Go to settings 
2. Bluetooth setting 
3. Open bluetooth 
4. Search new device 
5. Pair your bluetooth speaker which has displayed in search box 
6. Allow to access 

Done 
What according to you makes you a good candidate for customer service or technical support job? 	As technical support executive we should know that we are going to assist a non-technical person. Giving support is like we are educating our customer that in future they will troubleshoot his small issue. 
In that scenario I been faculty once in my life. So i can guide customer step by step. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4