Subject: Trainer Candidate - Priyanka Aggarwal
From: Priyanka Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 May 2021 03:09:08 -0400

Tech Support
Test

Name

Priyanka
Aggarwal

E-mail

[email-masked]

Phone Number

(+91) 9716567548

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Tech Mahindra

QA

05-Jul-2021

21500

Previous Employer 2

Cogent

QA

25-Se-2019

16800

If Selected, how much time do you need
to join?

Immediate joiner

Please briefly
describe your work experience specifically in training?

I have
worked on TNI (Training needs identification), this is the way to understand
acctually situation of agent. I have knowledge of TNA & TNE as well. I was
working in tech mahindra as a quality analyst & also have knowlege of BQM
(bottom quartile management).

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I have worked in Tech Mahindra, there was OYO OTA
(Online travel agent) department, quality was new in that particular department
& all the agents was tenure, so that I faced so many issues. Agents were not
aware of call quality parameter, even they did not take feedback in positive
manner, so time they create contradictory situation. But I have taken all the
situation in positive/proper manner, my manager was very supportive. I have also
tried to create a friendly environment to handle my team and all the issues have
been resolved.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means where agent has provided correct
product knowlege & service but that agent did not follow proper soft skills
parameters. If agent has given proper product knowledge, followed proper soft
skills parameters & customer has also given C-sat as well. that service
comes into great customer service.

What according to
you makes you a good candidate for this position?

Who have
skills of team handling.

Create a positive environment of motivate team.

Positive attitude to.

On a scale of 1 - 5 please rate your
fluency in spoken English

3