Subject: Tech Support Candidate - Akshay Shrivastav
From: Akshay Shrivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 May 2021 19:37:24 -0400

| | Tech Support Test

Name | Akshay Shrivastav
E-mail | [email-masked]
Phone Number | (91) 8859908133
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chhatrapur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | Process agent | 90 days | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Reset device. Many problems can be solved by restarting device.
2.make sure Internet works or other site working fine.
3.Reset the browser.
4.Add website in trust site then try.
5.Check proxy setting if it’s work over proxy or without proxy.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.go to settings
2.Connected device
3.pair the device then tap on speaker name.

What according to you makes you a good candidate for customer service or technical support job? | My confidence and my knowledge make me a good candidate for this opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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