Subject: Tech Support Candidate - Vikash Ranjan
From: Vikash Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 May 2021 12:19:42 -0400

| | Tech Support Test

Name | Vikash Ranjan
E-mail | [email-masked]
Phone Number | (+91) 7004123216
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive Infovision Pvt. Ltd. | Desktop Support Engineer | NA | 20720
Previous Employer 1 | Anudip Foundation | IT Support & Trainer | 31-Dec-2019 | 15500
Previous Employer 2 | Reliance Jio | Network & Hardware Engineer | 17-Nov-2017 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try using the website ( https://www.ndtv.com)
2. Try using different browser.
3. Clear cache and reset Brower if not opening in any browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth speaker
2. set it on Bluetooth pairing mode.
3. open Bluetooth in mobile phone.
4. search for new device.
5. select the device name and allow for permission.

What according to you makes you a good candidate for customer service or technical support job? | understanding the user needs with quick and accurate resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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