Subject: Tech Support Candidate - Asha sharma Asha
From: Asha sharma Asha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 May 2021 06:54:29 -0400

| | Tech Support Test

Name | Asha sharma Asha
E-mail | [email-masked]
Phone Number | (02) 7827415286
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad avantika extension 2 near govind puram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ekowebtech it services pvt ltd | Custumer support executive | 31 march | 10000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Restart device again
2- check the internet connection
3- check may be site server down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on bluetooth
2- Pair the bluetooth accesory
3- Connect

What according to you makes you a good candidate for customer service or technical support job?

1- positive attitude
2- polite behaviour with customer
3- provide resolution for customer issues
4- dedicated with my work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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