Subject: Trainer Candidate - Aditee Jain
From: Aditee Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 May 2021 05:49:53 -0400

Tech Support
Test

Name

Aditee
Jain

E-mail

[email-masked]

Phone Number

(0) 9685999472

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bhopal

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

TATA ClassEdge

Academic
Officer/manager

Jan 2020

33000 per
month

Previous Employer 2

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in training?

As a Soft
Skills and Voice & Accent Trainer with 6 years of rich experience in
training

and development, I managed to train junior to middle level management during
the

tenure. A strong believer in the power of positive thinking in the workplace. I
am a

creative, punctual and enthusiastic person who believes in developing everyday
to

the fullest. I have a good command over language, pronunciation and voice
modulation. As a trainer I learnt to deliver the best possible result/output for
the

organization. Training advanced me with various skill sets like good
communication, leadership skill, stress management, time management, confidence,
relationship

building and best customer experience to the clients. I worked with a highly
recognized company in the Education sector as an Academic

Officer/Manager. Being worked as an Academic Manager, I religiously worked in
the development of my team members for the betterment of the organization and
provided end to end

services to the clients/school with implementing the best possible resolutions.
My work involved training teachers and principals on the

product utilization. I also demonstrated new products to new clients and sharing
the benifits of USPs. I provided consultation, feedback and mentoring to
teachers while monitoring their

activities on the utilization of the product. While working in the education
sector I advanced in making good PRs, developing

scopes, submitting deliverables in time, showing great leadership with ensuring
the

work done. I worked in the revenue development area ensuring the complete
collection

from the school for the services provided to them. For a greater presentation of
career

contributions and acheivements, please see my enclosed resume. I welcome the

oppurtunity to speak with you at our earliest convenience. I would much
appreciate

the opportunity to contribute to your organization.

Thank you for your time and consideration

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service reps will get the problem
solved eventually. Great customer service reps will get it solved immediately,
doing everything they can to remedy the problem at hand. Great customer service
involves personalization; finds a way to connect with the customer on a more
personal level. Good customer service focus on to address the issue, however,
great customer service provides a positive impact during interaction.

What according to you makes you a good candidate for
this position?

As a Soft Skills and Voice & Accent Trainer
with 6 years of rich experience in training

and development, I managed to train junior to middle level management during
the

tenure. A strong believer in the power of positive thinking in the workplace. I
am a

creative, punctual and enthusiastic person who believes in developing everyday
to

the fullest. As a trainer I learnt to deliver the best possible result/output
for the

organization. Training advanced me with various skill sets like good
communication, leadership skill, stress management, time management, confidence,
relationship

building and best customer experience to the clients. I worked with a highly
recognized company in the Education sector as an Academic

Officer/Manager. As an Academic Manager, I religiously worked in the development
of

my team members for the betterment of the organization and provided end to
end

services to the clients/school. My work involved training teachers and
principals on the

product utilization. I demonstrated the new products with our USPs to clients.
I

provided consultation, feedback and mentoring to teachers while monitoring
their

activities on the utilization of the product. While working in the education
sector I advanced in making good PRs, developing

scopes, submitting deliverables in time, showing great leadership with ensuring
the

work done. I worked in the revenue development area ensuring the complete
collection

from school for the services provided. I am responsible person and know the KPIs
and KPR very well.

On a scale of 1 - 5 please rate your
fluency in spoken English

5