Subject: Trainer Candidate - Subhrajit Dasgupta
From: Subhrajit Dasgupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 16:35:46 -0400

Tech Support
Test

Name

Subhrajit
Dasgupta

E-mail

[email-masked]

Phone Number

(91) 9999099978

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida Sector 100

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ContentraTechnologies Pvt Ltd

VP -Operations

NA

140000

Previous Employer 1

Wipro Ltd

Manager -
Operations

27/05/2009

70000

Previous Employer 2

Techbooks

Production
Manager

20/10/2005

40000

If Selected, how much
time do you need to join?

15 days

Please briefly describe your work experience specifically in
training?

In my professional career, I have successfully
accomplished my role as a Trainer in various domains which includes Operations,
Customer Service and Quality Managenent System in international voice BPO, KPO
and ITES as well as Corporate Trainer in Computer Education.

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation you faced either while
training or managing a team.

To me the most difficult
situation in training is to practically implement the industry best practices
consistently in a real-life high-performance job scenario with strictly
monitored performance parameters  ensuring continual improvement both
individually as well as a cohesive team.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is meeting customer
expectations whereas great customer service is exceeding customer
expectations.

What according to you makes you a good candidate
for this position?

Leadership qualities, great communication skills,
eye for details, analyt8cal skills & customer centricity, great business
acumen and domain knowledge

On a scale of 1 - 5 please rate your
fluency in spoken English

5