Subject: Re: Tech Support Candidate - Aaftaab Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 15 May 2021 07:45:26 -0700 (MST)

He is good both for tech support agent and technical quality analyst. 
His spoken is also excellent 
He is an immediate joiner but he dont have laptop and as per current situation he is looking for WFH 
His last salary was 36000/- 
Expecting upto 45000/- 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 14, 2021, at 3:39 PM, Deeksha Dadu <[email-masked]> wrote: 

Check for tech support agent 

From: Aaftaab Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 14 May 2021 at 1:06 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Aaftaab Singh 

	

	
	
			Tech Support Test 
		
	Name 	Aaftaab Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9988169329 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Chandigarh 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Teleperformance 	Technical support associate 	March 3, 2021 	32,000 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Checking If there is internet connection. 
2. Reboot my network i.e turning internet off for a few minutes and turning it on. 
3. Checking if there is any proxy error. 
4. Using a different browser to confirm if it is an issue with that particular browser. 
5. Clearing cache, data of the browser and relaunch it, also, refreshing my system before relaunching the browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turning on bluetooth of speaker and the phone> Navigating to phone’s settings> Navigating to bluetooth option> Clicking on the name of speaker and pairing it. 
	What according to you makes you a good candidate for customer service or technical support job? 	Since, I have worked extensively on networking related to Voip for one year, I have basic knowledge on troubleshooting the issues experienced by the customers and with my strong communication skills I also educate the customers and inform them about the steps I perform so in future if they face a similar problem, they can fix it on their end too. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4