Subject: Re: Tech Support Candidate - aziz rahman
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: NItin Sobti <[email-masked]>
Date: Sat, 15 May 2021 07:43:23 -0700 (MST)

His spoken is average 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 14, 2021, at 3:36 PM, Deeksha Dadu <[email-masked]> wrote: 

Nitin, 

I am also sending you tests for tech support agents to interview. We do multilingual tech support for the world’s largest headsets company and currently hiring for English tech support agents for that project. 

You need to check: 

    1. What kind of tech support experience he has, need some details 
    2. How is spoken English? Need EXCELLENT English 
    3. Does he have accent? We need people with neutral good accent, people who can talk to US and UK customers without an issue. 
    4. Salary expectations 
    5. How soon he can join 
I need same details for all tech support agent tests I will send u 

From: aziz rahman < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 14 May 2021 at 3:22 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - aziz rahman 

	

	
	
			Tech Support Test 
		
	Name 	aziz rahman 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8287280123 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Batla House, New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Fareportal India Pvt. Ltd. 	Executive 	na 	31325 
Previous Employer 1 	HCL Tech 	Analyst 	6-Feb-2019 	21000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all, I will check my Internet connection(including network adapters etc).. if that is working fine then I will check for proxy configuration in my browser if that is also not there then I will check if any VPN is issued that is still running or not disconnected properly and finally if this website is blocked or not in host file. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	at first power on the speaker then go to phone settings and then Bluetooth search for a new device and click on the name of the speaker found in new device it will attach the speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	• Ability to rapidly build relationship and set up trust. 
• Confident and Determined. 
• Ability to cope up with different situations. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4