Subject: English Language Test - Swapna Guddeti
From: Swapna Guddeti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 10:41:05 -0400

| | Foreign Language Screening Test

Name | Swapna Guddeti    /  (500059) 9959563864    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We can cross check the adress and resend the order next day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Write a letter to the company and in your letter

introduce yourself
explain the problem
and state what action you would like from the company

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