Subject: Trainer Candidate - Kashish singh bisht Kashish
From: Kashish singh bisht Kashish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 10:36:50 -0400

| | Tech Support Test

Name | Kashish singh bisht Kashish
E-mail | [email-masked]
Phone Number | (+91) 9761878718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ison xperiences ltd | Assistant Manager Training and Development | 7 april 20 | 45000
Previous Employer 1 | Techmahindra ltd | Lead Trainer | 24 Oct 19 | 30000
Previous Employer 2 | Silaris info pvt ltd | Trainer | Jan 17 | 22000

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Dynamic professional with over 7 years of overall experience with leading I.T.E.S brands primarily with training and development domain for over 5 years.

Carry functional expertise for managing and creating new hired and efficiency improvement training programs such as TNIs, TNAs, Bottom Quartile management, csats, NPS etc.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Executing a ramp up from 700 fte to 2000 fte with only 3 available trainers thus utilizing 40 subject matter experts as auxiliary trainers for continuous back to back constrained product training batches to deliver almost 1300 productive manpower to the operations
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Delivering a healthy apple as asked by customer is a good service...delivering a large fruitful healthier apple is a delightful customer service
What according to you makes you a good candidate for this position? | Passion for learning and development, ethics, commitment towards delivery and handling criticism for development
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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