Subject: English Language Test - Meenu Kashyap
From: Meenu Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 08:40:08 -0400

| | Foreign Language Screening Test

Name | Meenu Kashyap     /  (201301) 8447141374    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

This is with reference to your email, as per our records, you had ordered the hand bag from babyshop. com and we had shipped your order on the same day when the order was placed from your side. I really apologize for the inconvenience caused to you that still you are waiting for your order.

However, the courier boy tried to deliver the order on your updated address but, address as per the courier boy was wrong. Therefore,  we request to you if your updated address has been changed by any reason then, please share with us your current address so, we can update the same address on our records and from the next you will get the all orders within time.

Moreover, you can update the current address by visit on our website which is babyshop. com or you can visit on our application. You can change the address by following some steps:
1. Go to on our website click on the your profile.
2. After that, you will get the some options into that and click on "change the address".
3. By clicking on the change the address fill your new address and save the same.

In case you will find any issue, please feel free to call us or you can send an email too.

Thank you for shopping with us. Please give us one more chance to prove our best.

Thanks & regards,
Meenu Kashyap
babyshop. com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

This is with reference to your email, We are really sorry to hear that and we really apologize for the inconvenience caused to you. Since we are not deliver the any damage or faulty TV cabinet to any customer but, if you have received the same then you can simply replace the item and there is no any additional charges into it.

However, you will get the new one item with 48 hour's only because, you has been already face the issue regarding the product therefore, we do not want that you face any issue again.

Moreover, you need to send us the picture of faulty TV cabinet on our email address and our representitive will call you within 4 hour's and our technician will be install the new one product at your updated address. You just simply send an email on our email address along with the faulty TV cabinet picture.

Thank you for shopping with us and keep continue to this chain. We will give assurance that you will not face any issue in future.

Thanks & regards,
Meenu Kashyap
Babyshop. com

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