Subject: Trainer Candidate - Shakshi ahuja
From: Shakshi ahuja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 05:43:53 -0400

| | Tech Support Test

Name | Shakshi ahuja
E-mail | [email-masked]
Phone Number | (91-) 9582833703
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Denave India Pvt ltd | Community consultant | 9th August 2020 | 34,000
Previous Employer 2 | Tolexo Online Pvt ltd | Senior executive | 26th April 2015 | 29,000

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

-Successful delivery of training to representative of Google Pixel & SHELL program about standard Marketing to end consumers.
- Executed different sessions on monthly-weekly basis in different parts of PAN India with innovative strategies following all the protocols of Clients.
- Closing worked with all the team members from welcoming/introducing them in training session or solving their on-field issues.
- Preparing monthly budget for PAN India training sessions and delivery of monthly outcome to be presented to Client in terms of Sales.
- Delivery of various reports demanded by client at any point of time.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situations were in the initial time of Google Pixel program when I had to manage more than 400representatives without having single platform to bring them together. Therefore, I created a platform on G+ where all the activities of training in PAN India can be done and can be shown to everybody in Team.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

- A great customer service is where you know everything about the product.
- Understand the customer without judging them.
- Always be quick to answer any query.
- Customer should feel sympathetic and use simple words to explain the service without hiding.

What according to you makes you a good candidate for this position? | My experience and qualifications are totally justifying my capabilities for this role. Also, Connecting with different people and creatively delivering my job would the best part.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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