Subject: Tech Support Candidate - VIKAS BADGOTI
From: VIKAS BADGOTI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 05:12:16 -0400

| | Tech Support Test

Name | VIKAS BADGOTI
E-mail | [email-masked]
Phone Number | (+91) 8882541244
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida sector 1
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh Pvt Ltd Noida | Advisor | 15/02/2021 | 18000
Previous Employer 1 | System support Vaishali | Team leader | 3/09/2020 | 24000
Previous Employer 2 | Sofocle technology pvt ltd | Software Engineer | 11/12/2019 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- Check the URL
Step 2:- If URL is correct, then Check the internet connection.else corrcr the URL and refresh the page.
Step 3:- If internet connection is not working properly thn I will fix it or get it fixed.
Step 4:- Clear chache and cookies
Step 5:- Till now problem might be solved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1:- Charge the bluetooth speaker
Step 2:- After charge,Switch on the bluetooth speaker, meanwhile Switch on the bluetooth of phone with which I am about to pair.
Step 3:- Keep the bluetooth speaker and phone in 10m of range and pair them.
Step 4:- Enjoy the music.

What according to you makes you a good candidate for customer service or technical support job?

The values which makes me a good candidate for Customer service or technical support are:-
Effective intelligence
Reasoning ability
Organising ability
Power of expression
Taking initiative
Self confidence
Sense of responsibility
Determination
Courage
Mental stamina
Liveliness
Ability to influence the group
Social adaptability
Co-operative

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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