Subject: Trainer Candidate - Kanika mehra Kanika
From: Kanika mehra Kanika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 03:45:11 -0400

| | Tech Support Test

Name | Kanika mehra Kanika
E-mail | [email-masked]
Phone Number | (91) 9811645070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not working | Not working | |
Previous Employer 1 | Air India sats private | Customer service agent | 12april 19 | 18k
Previous Employer 2 | Aeroflight technology | Customer service executive | 15april 2021 | 30k

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | I have overall experience of 6years in travel industry as customer service executive
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | One of the trainee is aggressive and possesses over confidence the trainee believe that champions of everything and don't require training it realise the benefits of the training and bounces their questions back to the group
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is that in the former as are probably only barely keeping nthe customer Satisfaction while in the other you are not keeping them satisfied you are also keeping them loyal
What according to you makes you a good candidate for this position? | Compare the relates skills to the job responsibilities experience requirements or characteristics and explain how they correspond to the job role convinced the hiring team as note in the resume make the best candidate for this job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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