Subject: Trainer Candidate - Deepali Singh
From: Deepali Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 03:43:02 -0400

| | Tech Support Test

Name | Deepali Singh
E-mail | [email-masked]
Phone Number | (91) 9870309669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Axis Bank | Deputy Manager | | 31000
Previous Employer 1 | IndusInd Bank | Deputy Manager | 30-sep-2020 | 27800
Previous Employer 2 | Yes Bank | Officer | 11-April-2020 | 22700

If Selected, how much time do you need to join? | 1 month

Please briefly describe your work experience specifically in training?

Worked as Relationship Manager for NRI, crossig various product, informing them about the various product with their benefits that bank has launched newly for NRIs over a call,
Outbound calls

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Basically according to me a good customer service provider will only keeps the customer satisfied but a great customer service will not only keeps the customer satisfied but also loyal towards the company.

What according to you makes you a good candidate for this position?

As humbleness and a team player are the essential qualities a good leader should have when it comes to leading a team by best providing quality services to the customer and this possible only when one should have the proper knowledge about the product not only this one should owe the product than expressing the same in such a simple and magical manner to the customer leads to closure so thatsall i learned till now that makes to suitable for this position.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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