Subject: Trainer Candidate - Aasian Bodra
From: Aasian Bodra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 03:28:42 -0400

Tech Support
Test

Name

Aasian
Bodra

E-mail

[email-masked]

Phone Number

(+91) 9304326393

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 62

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Five S digital

Quality analyst
and trainer

December 2019

11500

Previous Employer 2

Teleperformance

Quality
analyst

2nd may 2021

20000

If Selected, how much
time do you need to join?

Immediate

Please briefly describe your work experience specifically in
training?

Process training to trainees.

Conducting refresher sessions.

Giving trainees to below quatraile associate.

Quality audits

Regular dip checks

Call/ chat monitoring

D-sat analysis

Feedbacks

Handled team of 25 people in training

Handled the team of 30 people under quality.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

In the starting days of training I found it a bit
difficult to make the trainees understand about the process. And it was
challenging as well because mostly people were from rural areas so there soft
skill were not upto the mark for calling process. So giving them training was a
Challenge but my batch throughput came 87% during certification. So making a
trainee understand that how to handle things and how to speak is all in trainers
hand. Also if we talk about a team then the bond that you share with your team
matters a lot. I was a trainer to my team , I was there quality auditor I was
there mentor. Whenever they did wrong I was there to make them understand the
things and they used to catch up. And now 2 if them are serving as quality
analyst in my 1st organisation. And I am really proud of them.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service means
what we actually follow according to our process and fulfills the things.

But great customer service is when we put extra effort and we identify the steps
to help our customers. Let's take an example - let's say a customer is getting a
refund but we know that refund is in the process we not to give it to customer
but when we offer something to customer as a sweet gesture then customer also
feels overwhelmed. It is not only about this. It can be in any way.

What
according to you makes you a good candidate for this position?

Well I have all of the skills and experience that you’re
looking for and I’m confident that I would be a great fit in this role.
I’m also passionate about this industry and I’m driven to deliver
high-quality work.”

There are several skills that are needed for this position let's take an example
of leadership quality or let's say a role of a normal trainer. I have
experienced these things with hands on experience.

On a scale of 1 - 5
please rate your fluency in spoken English

4