Subject: Trainer Candidate - Vikas Dabas
From: Vikas Dabas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 03:25:01 -0400

Tech Support
Test

Name

Vikas
Dabas

E-mail

[email-masked]

Phone Number

(91) 8802698848

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Lava international limited

Area Service Officer

15 Jan
2021

31500

Previous Employer 1

Oyo hotels and homes private
limited

Transformation lead

15 Jan 2020

28000

Previous Employer 2

Na

Na

Na

Na

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in training?

In the
latest job assignment, i used to train business service partners in 12 districts
for lava and also guide and train them on how to execute and launch new
projects.

Before this in OYO i used to train hotel staff on how to treat customer,
ensuring customer satisfaction, increasing customer retention.

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation you faced either while
training or managing a team.

ROI issues of business
partners

After lockdown, due to Covid-19, full-strength staff was not permitted to work
by the government, and accessibility of service to customers was reduced due to
the limited movement. This impacted the revenue of the partners. I then
identified certain areas where the sales were high. Therefore, I suggested the
extra workforce of service partners visit those areas twice a week which
resulted in greater customer reach and increased revenue. After discussion with
RSM and Departmental Head, the payment for increased service to customers, the
partner was paid a double amount per handset. I also initiated that the business
partner would try to sell accessories to the customer visiting at his end to get
the handset repaired and also in the untouched rural area on his way to the
destination. By this practice, the revenue was tripled and jobs of many were
saved.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service is that we focus on customer satisfaction where when we say
great customer service we ensure customer retention and customer will act as our
promoter. Ensuring great customer service will help the organization to
generating more revenue.

What according to you makes you a
good candidate for this position?

The experience and exposure
of working in 2 different industries and getting chance to interact with
different groups of people and knowing what they expect when it comes to
customer service and resolving them plus the experience of launching new
projects for both the organization i had worked for makes me desirable candidate
for the position.

On a scale of 1 - 5 please rate your
fluency in spoken English

5