Subject: English Language Test - Satishna Chhetri
From: Satishna Chhetri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 03:21:47 -0400

Foreign Language
Screening Test

Name

Satishna
Chhetri    /  (+91) 8670914168    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Sir,

This is in regards with your order ID - (xxx) placed on 10th May 2021 through
our website (xxx.com). This is to inform you that our courier partner was unable
to deliver your product due to wrong address mentioned.

Kindly provide your correct mailing address so that we could update the same to
our courier partner, which will enable us to deliver your product at
earliest.

Sorry for the inconvenience caused.

Regards

Customer service

xxx.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul,

Greetings from Homebox Team.

We apologies for the inconvenience caused. We will surely help you to replace
the product or give you the refund for the same. Please let us know do you want
us to go ahead and replace the product or initiate the refund of xxx amount that
you paid.

Please note if you opt for refund, refund will be initiated in 24-48 hours which
will be credited into your account in 7-10 business days. If you choose for
replacement, kindly keep the original product in the same package with all the
bills intact. We will send our collection agent to receive the faulty product
and as soon as we receive the faulty product we will ship the replacement and
provide you the new tracking details.

Hope this helps. Looking forward to hear from you.

Regards

Homebox Team