Subject: Trainer Candidate - Kushal Goswami
From: Kushal Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 03:16:15 -0400

| | Tech Support Test

Name | Kushal Goswami
E-mail | [email-masked]
Phone Number | (91) 8287269332
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hostbooks limited | Sr. Consultant | Still working | 35000
Previous Employer 1 | Multipliers realcon | Sr. Accountant and tax consultant | Mar19 | 30000
Previous Employer 2 | Skootr global | Account excutive | April 17 | 25000

If Selected, how much time do you need to join? | 10 days

Please briefly describe your work experience specifically in training?

Sr. Consultant
Providing tech support to clients, co,ca
Support in services ( account/ finance, taxation, product training with amendments)
Product training to internal staff with effective result, webinar orientation,

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Increased loyalty. 73 percent of consumers say a positive experience affects their purchasing decisions and willingness to work with a business again. Happy customers are the best advocates of your brand.
What according to you makes you a good candidate for this position? | I am passionate about work with positive attitude and always ready for the challenges.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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