Subject: Trainer Candidate - Arpita Sharma
From: Arpita Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 03:10:27 -0400

| | Tech Support Test

Name | Arpita Sharma
E-mail | [email-masked]
Phone Number | (121001) 9399322676
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | FARIDABAD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The Lalit suri hospitality school | Instructor | NA | 19000
Previous Employer 1 | Sayna college | Lecturer | NA | 15000
Previous Employer 2 | Na | Na | NA | NA

If Selected, how much time do you need to join? | 1week
Please briefly describe your work experience specifically in training? | No experience of Bpo
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Not done
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for this position? | Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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