Subject: Tech Support Candidate - Avinash Jha
From: Avinash Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 02:42:12 -0400

| | Tech Support Test

Name | Avinash Jha
E-mail | [email-masked]
Phone Number | (+91) 7011146870
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar Phase 3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Firewall

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shudh Plus Hygiene Products | IT Manager | | 57000
Previous Employer 1 | Gems Education | IT Engineer | 1st August 2018 | 35000
Previous Employer 2 | Reliance Jio | RF Engineer | 20th Feburary 2017 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connection . After that will check the firewall settings and Rule . After that again I will try to open it . It can be there server issue or site load also or the page is restricted to open
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will open my bluetooth and will scan for the device if the device is shown then I will start pairing.
What according to you makes you a good candidate for customer service or technical support job? | I am having a experience of 6 years in IT domain even the knowledge of ITIL and service now platform ticket
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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