Subject: Tech Support Candidate - Dhiraj Saroha
From: Dhiraj Saroha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 00:57:28 -0400

| | Tech Support Test

Name | Dhiraj Saroha
E-mail | [email-masked]
Phone Number | (+91) 9996665103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech Private Ltd | network engineer | currently working | 15,000
Previous Employer 1 | Maksat technologies | RF Engineer | 1sept,2018 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I'll check for proper network connectivity and if connectivity is fine, I'll clear the browser cache and cookies.
Now there could be any antivirus installed in system  that is blocking the website. So, I'll disable antivirus for some time.
Also we can run some trace route commands to NDTV.com just to make sure its not ISP specific issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to Bluetooth section by swiping down on your mobile phone.
2. Turn on Bluetooth and also turn on Bluetooth speaker.
3. Now, look for Bluetooth speaker in the "available devices to pair" in Bluetooth section on your mobile phone.
4. Tap on Bluetooth speaker name and follow on screen instructions, if any.
5. Bluetooth speaker is now connected to mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I've good communication skills and good technical knowledge.
I am a good listener and also problem solver at the same time.
I always work with positive attitude as I am a good team player.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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