Subject: English Language Test - Rishu Ojha
From: Rishu Ojha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 00:47:21 -0400

| | Foreign Language Screening Test

Name | Rishu Ojha    /  (+91) 8755064555    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings sir/ma'am
As per your concern we have checked status of your order. We have handover your product on time to our delivery courier partner. But the address provided by you to us is wrong.We request you to check your address again.Kindly fill your correct address, if it is not correct. We ensure that we will deliver your products as soon as possible.

Thanks
Regards,
Customer service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings sir/ma'am
As per your concern , sorry for the inconvenience. I have registered your complain and forwarded soon to our technical team. I request you to send us the picture of the product so that it will become easy for technical team to decide, what they can do.We will solve your problem as soon as possible .

Thanks
Regards,
Customer service

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