Subject: Trainer Candidate - Sharad Kapoor
From: Sharad Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 23:53:42 -0400

| | Tech Support Test

Name | Sharad Kapoor
E-mail | [email-masked]
Phone Number | (91) 9312094111
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chattarpur, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Centum Learning | Trainer | Working | 75000
Previous Employer 1 | DB Skills | Consultant | April 2020 | 100000
Previous Employer 2 | MBD Group | Head Operations | October 2019 | 90000

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

• Over 15 years of experience in Coaching, Mentoring, Training Operations, CVS, TNA, Training, Learning & Development, Vocational Training,  for all levels etc
• Around 14 years of experience in Sales, Marketing & Business Development, customer service etc
• A keen strategist & an effective communicator with skills implementing promotional strategies thus contributing towards positive growth of organisation.
• Proven ability of handling key high value clients in Government, Public Sector, Financial Segment & Private organisations in Telecom, FMCG, Automobile, Education, Retail, Energy, BPO/KPO/LPO etc sectors.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | One of the most difficult situation which I had faced during my tenure with PCS. I had a subordinate who was around 8 yrs senior in age. He was a good performer however was not aligned to prepare the reports required by the organization. Initially I scolded him, reprimanded him however of no avail. He still resisted/defied all opportunity for submitting reports. His performance however remained undittered. Later I made him the incharge of collecting and submitting the reports of all the team members. All pieces fell in place and the insubordination issue was resolved

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is the one which is in accordance to the process defined by the organization, in a mechanical way.
Great customer service is to understand the requirement of the customer and delivering the services with a tang of enthuasiam and to seek customer delight

What according to you makes you a good candidate for this position? | I haved learnt (by virtue of learnings & experience) to first understand the customers requirement and then deliver the solution, internal or external. This attitude is now my habit, which makes me the most worthy candidate for the role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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