Subject: Tech Support Candidate - Aashish Gawande
From: Aashish Gawande <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 23:27:32 -0400

| | Tech Support Test

Name | Aashish Gawande
E-mail | [email-masked]
Phone Number | (91) 7869434233
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Taskus | Cce | | 23000
Previous Employer 1 | Teleperformance Indore | Cce | 31/10/2020 | 22000
Previous Employer 2 | Trident jaipur | Food and beverage assistant | 1/11/2019 | 20000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check that your desktop or laptop  is connected to the router with cable or wireless connection.
2. Check that all lights are on the router.
3. Check is there any kind of lock on browser for the site you are trying to open.
4. After following above check points ,close your browser and re-open it once again by double clicking on it.
5. Once your browser is open then go to setting> history> clear cache and cookies. It will help in increasing your internet speed.
6. Once browser is open on search bar type google.com.
7. Once google.com opens then on Google search type the website you want to open and then click on  search option it will provide you different results select the one you want.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings in your phone.
2. Go to bluetooth settings.
3. Turn it on by clicking on it.
4. Turn on you bluetooth speaker by pressing on Power button.
5. Once your bluetooth speaker is on it make a sound like device is ready to pair.
6. Then go back to your phone there is option on available device near by refresh it.
7. After refreshing your phone will show you a near by device name , then click on speaker name.
8. It will you for a pairing option will pop up, click on pair.
9. Once you pairing is complete your speaker will make a sound like ' device is connected' once you heart this that means your device is connected with your phone.
10. And now you enjoy listening music over the speaker.

What according to you makes you a good candidate for customer service or technical support job?

A candidate with a good command over English and has a good listening skills.
Quicker thinker and knowledge about his work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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