Subject: English Language Test - Suprio Sengupta
From: Suprio Sengupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 22:46:46 -0400

| | Foreign Language Screening Test

Name | Suprio Sengupta    /  (0120) 9650241892    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
This is to inform you that as per the courier company the mentioned address is incorrect.
Kindly help us with your updated address so that we can update in our database and also forward it to the courier company for the seamless delivery.

We always be there to serve better.

Regards
Suprio sengupta

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

Please accept our appologies for the inconvenience  you faced. This is quite unpleasant to hear that you have face the issue related to product damage.
I am assuring you that this will be taken into consideration on a high priority. Our concern team will be get in touch you as soon as possible.
We will surely send our delivery sales person to get that picked up. We will also sending you the replacement cabinet asap.

Thank you for your valuable feedback.

Regards
Suprio sengupta

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