Subject: Tech Support Candidate - Arvind Kumar
From: Arvind Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 22:05:09 -0400

| | Tech Support Test

Name | Arvind Kumar
E-mail | [email-masked]
Phone Number | (91) 9716745684
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cling Wires IT Services | System Admin | Dec | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the Network Cable
2.Check blink light in router
3.After that any issue Plug in Plug out wire
4. After that restart CPU / Laptop

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Install the device
2. Connecting Wire
3. Search the Bluetooth and pairing
4. After that connected

What according to you makes you a good candidate for customer service or technical support job? | Handling any Issue
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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