Subject: Trainer Candidate - Naresh Kumar
From: Naresh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 20:52:07 -0400

| | Tech Support Test

Name | Naresh Kumar
E-mail | [email-masked]
Phone Number | (91) 7893361467
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam nagar,delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Face | Trainer | March | 35000
Previous Employer 2 | Career evolution | Process trainer | June 2016 | 28000

If Selected, how much time do you need to join? | 1 week
Please briefly describe your work experience specifically in training? | Training new hire and students. On process customer centricity, soft skills and voice and accent
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult thing in training these days is to maintain the throughput.as many of the new joinees leave the organisation in the initial stage. Later we face challenges with the behaviour issues ( lay back attitude). Because these are the one who actually spoil the whole batch by spreading rumours about the company or salaries.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer services is just meeting the client expectations where as great customer service is exceeding the customers expectation. Customer should be delighted.
What according to you makes you a good candidate for this position? | I have 8 yrs of experience in this field and I have trained people from different domains. So I think I can handle any kind of crowd.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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