Subject: Trainer Candidate - Aayush Sinha
From: Aayush Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 13:37:49 -0400

| | Tech Support Test

Name | Aayush Sinha
E-mail | [email-masked]
Phone Number | (160062) 9646638767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mohali

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jio | Trainer | | 26000
Previous Employer 1 | Teleperformance | Trainer | 30/09/2020 | 24000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30

Please briefly describe your work experience specifically in training?

Overall Experience - 4 Years and 10Months
Experience as a Trainer - 3Years

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There is one trainee who is from Nepal and he had severe fear in speaking English or Hindi and specially while conversing with the customer. I asked him about the fear and situation and heard few calls and he overcome the speaking issue in a month.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great Customer Service -

- Providing genuine resoluion on time
- If we are not able to compelete any task, we should inform customer pro actively.
- We should always treat our customer like a god.

Good Customer Service -

- Depicting like we are helping but not providing any help on grounds.
- Not able to provide solution to customer

What according to you makes you a good candidate for this position?

- A professional with good interpersonal and communication skills
- Excellent in analytics
- Can mould any person in my favour
- Will be able to make any person work efficiently and make their ours more productive

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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