Subject: Tech Support Candidate - saleem Na
From: saleem Na <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 12:45:43 -0400

| | Tech Support Test

Name | saleem Na
E-mail | [email-masked]
Phone Number | (91) 9560966486
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad garden
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SS solutions | System admin n | 7 may 2020 | 24158
Previous Employer 1 | Rivigo | System engineer | 13 Oct 2019 | 26450
Previous Employer 2 | Orient technology | Customer support | Dec 2019 | 18745

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try to type google.com search something .if another website is opening then might be the ndtv.com site down issue or proxy issue if I am in Pvt organisation.We will check the internet connection first if it is properly connected or not ,will Type ipconfig or ping www.ndtv.com on CMD if I m getting ping response then it might be the browser issue uninstall and reinstall it .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to mobile setting and turn on Bluetooth and also  will turn on speaker Bluetooth..will search the device and and connect or pair ..we will get sound Bluetooth connected or can see on mobile connection paired .
What according to you makes you a good candidate for customer service or technical support job? | Listen first customer you talking to and solve query under sop.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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