Subject: Tech Support Candidate - sanjay kumar
From: sanjay kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 11:44:37 -0400

| | Tech Support Test

Name | sanjay kumar
E-mail | [email-masked]
Phone Number | (91) 9015908071
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mayur vihar extn
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technology | System Administrator | feb 21 | 27k
Previous Employer 1 | Progressive infovision | technical support | june 2015 | 14k
Previous Employer 2 | Ins e solution | Desktop support | may 2013 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly need to check system connectivity,  and network reachability. Need clear browser history, and do the correct IE setting/ proxy setting . check user have access or not and also check our domain provide such type url access or need to give user or system permission. we can check also url is live or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Need to open Bluetooth, make a peering connection between both device and after connected play the song for check the audio.
What according to you makes you a good candidate for customer service or technical support job? | Firstly need to work accordingly to our SLA and CSAT. coordinate with customers and central team to resolve user query in one time and provide user satisfactory resolution . Maintain daily activity and report on time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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