Subject: Trainer Candidate - Virendra Singh
From: Virendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 11:41:54 -0400

| | Tech Support Test

Name | Virendra Singh
E-mail | [email-masked]
Phone Number | (110096) 7454919871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unacademy | Counsellor | | 35k
Previous Employer 1 | Smart school education | Counsellor | 7 april 2021 | 25k
Previous Employer 2 | Byjus | Counsellor | 3 oct 2019 | 30k

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Worked in smart school and was heading team of 5 people for conduction sales.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In smart school we were working on conduction model before the lockdown.but we shifted on inside sales ,so training the team overnight to shift to a whole new model was difficult.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good services is listening to the customer and providing a solution.
Great service is actively listening the customers and providing efficient solution with empathy.

What according to you makes you a good candidate for this position?

Candidate should be spontanious and a quick learner. Should know how to handel a team and motivate members of the team to perform their best.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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