Subject: Tech Support Candidate - Anu Choudhary
From: Anu Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 10:55:32 -0400

| | Tech Support Test

Name | Anu Choudhary
E-mail | [email-masked]
Phone Number | (91) 7827410066
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Delhivery | Sr. Specialist | Current working |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to check the settings if outside websites has been blocked or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings>Bluetooth> search then connect
What according to you makes you a good candidate for customer service or technical support job? | I should not be panicked in any situation. First I need to be calm then try to understand the issue and give the resolution as per the issue raised by customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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