Subject: Tech Support Candidate - Amit Tripathi
From: Amit Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 07:45:48 -0400

Tech Support
Test

Name

Amit
Tripathi

E-mail

[email-masked]

Phone Number

(+91) 7988233167

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Mysore

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Hardware -
Basic
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sapizon Technologies

Technical Support
Specialist

Not resigned

23,500

Previous Employer 1

Aforeserver.com
Pvt.Ltd

System Administration

9/9/2019

10.763

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Troubleshooting Steps:

1. Firstly, I will check if the web address used is valid or not.

2. I will clear the cache and cookies from the current browser, restart the web
browser and try again to open the website.

3. If the issue persists, I will open the command prompt application and will
perform a ping test using the local machine IPv4 address.

4. After testing the local machine's IP, I will perform another ping test, using
the default gateway to check if the local machine is able to communicate with
the router.

5. Now, I will ping the "www.ndtv.com" in the command prompt application to
check whether the website is up and running or down.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Enable
the Bluetooth option on a mobile phone and Bluetooth Speaker.

2. Scan for devices on a mobile phone

3. Click on the Bluetooth speaker device name in the scan search list.

4. If while pairing the mobile phone, it prompts for specific permission, please
approve depending upon the requirement.

5. Now your mobile phone will be paired with Bluetooth Speaker.

What according to you makes you a good candidate
for customer service or technical support job?

I have a
knack for analyzing the root cause of the problem faced by the customer and
providing best possible solution in the given time so that they are satisfied
with customer support services as well as with the product.

On a
scale of 1 - 5 please rate your fluency in spoken English

4