Subject: FW: Tech Support Candidate - Nancy Grover
From: Deeksha Dadu <[email-masked]>
To: Nitin Sobti <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Fri, 14 May 2021 10:37:52 +0000

Check for tech support agent

From: Nancy Grover <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 14 May 2021 at 7:08 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nancy Grover

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nancy Grover
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7303606871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Madangir Village
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix
Previous Employer 1     Fis
Previous Employer 2     The Body Shop
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check the Internet connection.
2. Check lan cable connection.
3. Troubleshoot ethernet.
4. Relaunch the browser and check again and also check the typing error.
5. Try to open the link in other browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the Bluetooth in the phone device.
2. Turn the Bluetooth speaker on.
3. Search for the nearby Bluetooth devices in the Bluetooth section of phone.
4. Search for my Bluetooth device and click on its name when found while searching.
5. Pair and connect the Bluetooth device with the phone.
What according to you makes you a good candidate for customer service or technical support job? I have a good technical knowledge of speakers and have passion for music.
I also have technical knowledge of computers as I have been a computer science student. I feel I am suitable for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  5